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Prachi Chen

Functional Consultant | Oracle EBS CX | Field Service · TeleSales · TeleService · Functional Consultant · Techno-functional
Kuala Lumpur, MalaysiaAssociateMYT (UTC+8)Part timeWork permit held
Open to working in Remote · Kuala Lumpur · will relocate
Functional Consultant with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across telecom clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.
2
years in Oracle
—
years in total
2
projects
USD 90,000 / yr
annual
Seniority
Associate · Functional Consultant
Availability
In 60 days
Notice period
60 days
Works
Onsite
Open to
Part time
Location
Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation
Work permit held
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantImplementation
A Tier-1 private-sector bank · via Kestrelline Digital
Implementation of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2026 – Nov 2026 · 8 mo · Kuala Lumpur · Banking & Financial Services
Functional ConsultantRollout
An agri-commodities exporter
Rollout of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2025 – Oct 2025 · 6 mo · Kuala Lumpur · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SQL / PL-SQLSOA SuiteWorkflow Builder
MODULES
EBS TeleServiceSupportedEBS Field ServiceSupportedEBS TeleSalesConfiguredEBS Service ContractsConfigured
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
AutomotiveTelecom
LANGUAGES
TamilConversationalEnglishNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Information Technology
ICAI (Chartered Accountancy) · 2025 · Full-time
AvailabilityIn 60 days
Notice period60 days
RateUSD 90,000 / yr