Prachi Chen

Support Analyst (AMS) | Oracle Fusion CX | Sales · Service · Support Analyst (AMS) · Techno-functional

Hyderabad, IndiaAssociateIST (UTC+5:30)Advisory · Contract to hire · PermanentCitizen

Open to working in Bengaluru · Hyderabad

Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Sales, Service. Delivered support and enhancement work across it & technology clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

₹4,60,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Advisory, Contract to hire, Permanent
Location: Hyderabad, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS

An agri-commodities exporter · via Aurenza Global Services

Support / AMS of Oracle Fusion CX for an agri-commodities exporter, covering Sales, Service. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

SalesService

Jun 2026 – Dec 2026 · 7 mo · Hyderabad · Agriculture & Food

Support Analyst (AMS)Rollout

A government transport undertaking

Rollout of Oracle Fusion CX for a government transport undertaking, covering Sales, Service. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

SalesService

May 2025 – Oct 2025 · 6 mo · Hyderabad · Public Sector

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OICVisual Builder StudioExcel

MODULES

SalesConfiguredServiceSupported

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Agriculture & FoodIT & Technology

LANGUAGES

EnglishNativeTeluguNative

ALSO WORKED ON

Sage

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications

Osmania University · 2026 · Full-time

AvailabilityAvailable now

Notice periodImmediate

Rate₹4,60,000 / yr