Prachi Agarwal

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Techno-functional

Dubai, United Arab EmiratesLeadGST (UTC+4)Part timeWork permit held

Open to working in Dubai

Solution Architect with 24 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across aerospace & defence clients — UAT with field teams and adoption support and service request workflows. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Lead · Solution Architect
Availability: In 60 days
Notice period: 60 days
Works: Onsite
Open to: Part time
Location: Dubai, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed

A state power-distribution utility

Advisory of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Mar 2019 – Oct 2026 · 92 mo · Dubai · Energy & Utilities

Solution ArchitectImplementation

A Gulf-based retail bank · via Aurenza Global Services

Implementation of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2011 – Dec 2018 · 93 mo · Dubai · Banking & Financial Services

Solution ArchitectRollout

A broadcast and streaming network

Rollout of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2003 – Jul 2010 · 87 mo · Dubai · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

OAFADFdiSQL / PL-SQL

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Aerospace & DefenceBanking & Financial Services

LANGUAGES

HindiNativeEnglishNative

Credentials

1Z0-1054Reference verified

Education

Bachelors · Commerce

Visvesvaraya Technological University · 1999 · Full-time

AvailabilityIn 60 days

Notice period60 days

RateOn request