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Pooja Sethi

Techno-Functional Lead | Oracle Fusion CX | Partner Relationship Management · B2C Service · Loyalty · Techno-Functional Lead · Techno-functional
Manila, PhilippinesLeadPHT (UTC+8)Advisory · Contract · Part timeCitizen
Open to working in Manila
Techno-Functional Lead with 16 years of hands-on Oracle Fusion CX experience, specialising in Partner Relationship Management, B2C Service, Loyalty. Delivered multiple full-cycle implementations across professional services clients — UAT with field teams and adoption support and service request workflows. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
16
years in Oracle
—
years in total
3
projects
USD 1,81,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
Not looking
Notice period
Immediate
Works
From home
Open to
Advisory, Contract, Part time
Location
Manila, Philippines · PHT (UTC+8)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadAdvisoryLed
A private university group
Advisory of Oracle Fusion CX for a private university group, covering Partner Relationship Management, B2C Service, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
Mar 2022 – Jul 2026 · 53 mo · Manila · Higher Education
Techno-Functional LeadImplementation
A 400-store retail chain · via Brightmoor Advisory
Implementation of Oracle Fusion CX for a 400-store retail chain, covering Partner Relationship Management, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
Apr 2017 – Sep 2021 · 54 mo · Manila · Retail & CPG
Techno-Functional LeadRollout
An international development NGO
Rollout of Oracle Fusion CX for an international development NGO, covering Partner Relationship Management, B2C Service, Loyalty. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
May 2012 – Nov 2016 · 55 mo · Manila · Non-profit

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
GroovyRedwood UX
MODULES
Customer Data ManagementLedPartner Relationship ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Professional Services
LANGUAGES
EnglishProfessionalSpanishNative

Credentials

1Z0-1054Not verified

Education

Masters · Computer Applications
ICAI (Chartered Accountancy) · 2011 · Full-time
AvailabilityNot looking
Notice periodImmediate
RateUSD 1,81,000 / yr