Pooja Chen

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional

Doha, QatarSeniorAST (UTC+3)Part timeWork permit held

Open to working in Remote · Doha · will relocate

Techno-Functional Lead with 10 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across higher education clients — integrations with ERP and marketing tools and lead-to-order process design. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

USD 1,33,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: In 60 days
Notice period: 60 days
Works: From home
Open to: Part time
Location: Doha, Qatar · AST (UTC+3)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadUpgradeLed

An Indian steel and alloys group

Upgrade of Oracle Fusion CX for an Indian steel and alloys group, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jan 2024 – Sep 2026 · 33 mo · Doha · Manufacturing

Techno-Functional LeadImplementation

An international development NGO · via Kestrelline Digital

Implementation of Oracle Fusion CX for an international development NGO, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Apr 2021 – Aug 2023 · 29 mo · Doha · Non-profit

Techno-Functional LeadUpgrade

A broadcast and streaming network

Upgrade of Oracle Fusion CX for a broadcast and streaming network, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jan 2018 – Jul 2020 · 31 mo · Doha · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

REST APIsGroovy

MODULES

Customer Data ManagementImplementedLoyaltyLedB2C ServiceImplemented

PILLARS

RELEASES

26.D

INDUSTRIES

Higher Education

LANGUAGES

HindiBasicEnglishProfessionalArabicProfessionalspeak/read

Education

Bachelors · Business Administration

Anna University · 2015 · Full-time

AvailabilityIn 60 days

Notice period60 days

RateUSD 1,33,000 / yr