Pooja Ansari

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Techno-Functional Lead · Techno-functional

Frankfurt, GermanySeniorCET (UTC+1)Part timeWork permit held

Open to working in Remote · Frankfurt · will relocate

Techno-Functional Lead with 10 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across non-profit clients — integrations with ERP and marketing tools and lead-to-order process design. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

EUR 91,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: In 60 days
Notice period: 60 days
Works: From home
Open to: Part time
Location: Frankfurt, Germany · CET (UTC+1)
Work authorisation: Work permit held

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadUpgradeLed

A multi-specialty hospital chain

Upgrade of Oracle Fusion CX for a multi-specialty hospital chain, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jan 2024 – Sep 2026 · 33 mo · Frankfurt · Healthcare

Techno-Functional LeadImplementation

A listed IT services company · via Kestrelline Digital

Implementation of Oracle Fusion CX for a listed IT services company, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Apr 2021 – Dec 2023 · 33 mo · Frankfurt · IT & Technology

Techno-Functional LeadUpgrade

A government transport undertaking

Upgrade of Oracle Fusion CX for a government transport undertaking, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jan 2018 – Aug 2020 · 32 mo · Frankfurt · Public Sector

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

GroovyRedwood UX

MODULES

Customer Data ManagementImplementedLoyaltyLedB2C ServiceImplemented

PILLARS

RELEASES

26.D

INDUSTRIES

Non-profit

LANGUAGES

GermanProfessionalEnglishProfessional

Education

Masters · Business Administration

Jawaharlal Nehru Technological University · 2017 · Full-time

AvailabilityIn 60 days

Notice period60 days

RateEUR 91,000 / yr