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Payal Varghese

Programme Director | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Programme Director · Functional
Moscow, RussiaLeadMSK (UTC+3)Contract to hire · PermanentCitizen
Open to working in Moscow
Programme Director with 15 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across hospitality & travel clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
15
years in Oracle
—
years in total
3
projects
USD 860 / day
day rate
Seniority
Lead · Programme Director
Availability
Available now
Notice period
Immediate
Works
From home
Open to
Contract to hire, Permanent
Location
Moscow, Russia · MSK (UTC+3)
Work authorisation
Citizen
Profile updated 6 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorMigrationLed
A Tier-1 private-sector bank · via Ledgerkraft Consulting
Migration of Oracle Fusion CX for a Tier-1 private-sector bank, covering Incentive Compensation, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Feb 2022 – Nov 2026 · 58 mo · Moscow · Banking & Financial Services
Programme DirectorAdvisory
A pan-India telecom operator
Advisory of Oracle Fusion CX for a pan-India telecom operator, covering Incentive Compensation, B2C Service, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Mar 2017 – Nov 2021 · 57 mo · Moscow · Telecom
Programme DirectorImplementation
A two-wheeler manufacturer · via Aurenza Global Services
Implementation of Oracle Fusion CX for a two-wheeler manufacturer, covering Incentive Compensation, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Apr 2012 – Nov 2016 · 56 mo · Moscow · Automotive

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Customer Data ManagementLedLoyaltyLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C
INDUSTRIES
Hospitality & TravelLogisticsRetail & CPG
LANGUAGES
EnglishNativeRussianNative

Education

Bachelors · Finance
IIT Bombay · 2007 · Part-time
AvailabilityAvailable now
Notice periodImmediate
RateUSD 860 / day