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Payal Krishnan

Programme Director | Oracle Fusion CX | Subscription Management · Partner Relationship Management · Loyalty · Programme Director · Functional
Ahmedabad, IndiaLeadIST (UTC+5:30)Contract to hire · Part time · PermanentCitizen
Open to working in Ahmedabad · London
Programme Director with 24 years of hands-on Oracle Fusion CX experience, specialising in Subscription Management, Partner Relationship Management, Loyalty. Delivered multiple full-cycle implementations across it & technology clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
24
years in Oracle
—
years in total
3
projects
₹43 LPA
annual
Seniority
Lead · Programme Director
Availability
In 60 days
Notice period
Serving notice
Works
From home
Open to
Contract to hire, Part time, Permanent
Location
Ahmedabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorSupport / AMSLed
An Indian steel and alloys group · via Aurenza Global Services
Support / AMS of Oracle Fusion CX for an Indian steel and alloys group, covering Subscription Management, Partner Relationship Management, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Subscription ManagementPartner Relationship ManagementLoyalty
Jun 2019 – Nov 2026 · 90 mo · Ahmedabad · Manufacturing
Programme DirectorAdvisory
A two-wheeler manufacturer
Advisory of Oracle Fusion CX for a two-wheeler manufacturer, covering Subscription Management, Partner Relationship Management, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Subscription ManagementPartner Relationship ManagementLoyalty
Mar 2011 – Dec 2018 · 94 mo · Ahmedabad · Automotive
Programme DirectorSupport / AMS
A top-10 Indian pharma company · via Brightmoor Advisory
Support / AMS of Oracle Fusion CX for a top-10 Indian pharma company, covering Subscription Management, Partner Relationship Management, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Subscription ManagementPartner Relationship ManagementLoyalty
Jun 2003 – Jun 2010 · 85 mo · Ahmedabad · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
ExcelOTBI
MODULES
Customer Data ManagementLedSubscription ManagementLedPartner Relationship ManagementLedLoyaltyLedB2B CommerceLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A25.D
INDUSTRIES
Agriculture & FoodIT & TechnologyPublic Sector
LANGUAGES
GujaratiConversationalEnglishNative
ALSO WORKED ON
SAP

Education

Bachelors · Finance
ICAI (Chartered Accountancy) · 1999 · Full-time
AvailabilityIn 60 days
Notice periodServing notice
Rate₹43 LPA