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Payal Hegde

Functional Consultant | Oracle Fusion CX | Loyalty · Knowledge Management · Functional Consultant · Functional
Toronto, CanadaSeniorEST (UTC-5)Advisory · Contract · Contract to hirePermanent resident
Open to working in Toronto
Functional Consultant with 9 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Knowledge Management. Delivered multiple full-cycle implementations across logistics clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
9
years in Oracle
—
years in total
3
projects
CAD 1,96,000 / yr
annual
Seniority
Senior · Functional Consultant
Availability
In 30 days
Notice period
Serving notice
Works
From home
Open to
Advisory, Contract, Contract to hire
Location
Toronto, Canada · EST (UTC-5)
Work authorisation
Permanent resident
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantSupport / AMSLed
A global auto-components manufacturer · via Brightmoor Advisory
Support / AMS of Oracle Fusion CX for a global auto-components manufacturer, covering Loyalty, Knowledge Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyKnowledge Management
Jun 2024 – Jul 2026 · 26 mo · Toronto · Manufacturing
Functional ConsultantAdvisory
A commercial real-estate developer
Advisory of Oracle Fusion CX for a commercial real-estate developer, covering Loyalty, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
LoyaltyKnowledge Management
Mar 2021 – Jun 2023 · 28 mo · Toronto · Real Estate
Functional ConsultantSupport / AMS
A hotel and resorts group · via Sarvat ERP Solutions
Support / AMS of Oracle Fusion CX for a hotel and resorts group, covering Loyalty, Knowledge Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyKnowledge Management
Jun 2018 – Dec 2020 · 31 mo · Toronto · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIsGroovy
MODULES
LoyaltyLedKnowledge ManagementImplemented
PILLARS
CX
RELEASES
26.D26.C26.B26.A25.D
INDUSTRIES
LogisticsMedia & EntertainmentPharma & Life Sciences
LANGUAGES
EnglishNativePunjabiNative

Education

PPG · Human Resources
Amity University · 2014 · Full-time
AvailabilityIn 30 days
Notice periodServing notice
RateCAD 1,96,000 / yr