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Pankaj Sharma

Solution Architect | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Solution Architect · Functional
Riyadh, Saudi ArabiaLeadAST (UTC+3)Contract · Part time · PermanentWork permit held
Open to working in Riyadh
Solution Architect with 20 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across logistics clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
20
years in Oracle
—
years in total
3
projects
USD 1,73,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
In 2 weeks
Notice period
Serving notice
Works
From home
Open to
Contract, Part time, Permanent
Location
Riyadh, Saudi Arabia · AST (UTC+3)
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectSupport / AMSLed
A government transport undertaking · via Brightmoor Advisory
Support / AMS of Oracle Fusion CX for a government transport undertaking, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jun 2021 – Jul 2026 · 62 mo · Riyadh · Public Sector
Solution ArchitectAdvisory
An international development NGO
Advisory of Oracle Fusion CX for an international development NGO, covering B2C Service, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Mar 2015 – Nov 2020 · 69 mo · Riyadh · Non-profit
Solution ArchitectSupport / AMS
A Big-Four advisory practice · via Kestrelline Digital
Support / AMS of Oracle Fusion CX for a Big-Four advisory practice, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jun 2009 – Aug 2014 · 63 mo · Riyadh · Professional Services

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
GroovyRedwood UX
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A25.D
INDUSTRIES
LogisticsMedia & EntertainmentPharma & Life Sciences
LANGUAGES
EnglishNativeArabicNative

Education

PPG · Human Resources
Nirma University · 2007 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
RateUSD 1,73,000 / yr