Pankaj Chen

Pre-sales / Solution Consultant | Oracle Fusion CX | B2C Service · Customer Data Management · Pre-sales / Solution Consultant · Functional

Dubai, United Arab EmiratesLeadGST (UTC+4)PermanentWork permit held

Open to working in Bengaluru · Remote · Dubai · will relocate

Pre-sales / Solution Consultant with 15 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Customer Data Management. Delivered multiple full-cycle implementations across manufacturing clients — lead-to-order process design and integrations with ERP and marketing tools. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.

years in Oracle

—

years in total

projects

AED 4,41,000 / yr

annual

Seniority: Lead · Pre-sales / Solution Consultant
Availability: Available now
Notice period: Immediate
Works: From home
Open to: Permanent
Location: Dubai, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated 5 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Pre-sales / Solution ConsultantImplementationLed

An EPC infrastructure company · via Aurenza Global Services

Implementation of Oracle Fusion CX for an EPC infrastructure company, covering B2C Service, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementB2C Service

Apr 2022 – Sep 2026 · 54 mo · Dubai · Construction & Engineering

Pre-sales / Solution ConsultantAdvisory

A state power-distribution utility

Advisory of Oracle Fusion CX for a state power-distribution utility, covering B2C Service, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementB2C Service

Mar 2017 – Jul 2021 · 53 mo · Dubai · Energy & Utilities

Pre-sales / Solution ConsultantMigration

An international development NGO · via Aurenza Global Services

Migration of Oracle Fusion CX for an international development NGO, covering B2C Service, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementB2C Service

Feb 2012 – Dec 2016 · 59 mo · Dubai · Non-profit

Career break · Mar 2023 – Sep 2024 · Sabbatical

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

GroovyRedwood UX

MODULES

Customer Data ManagementLedB2C ServiceLed

PILLARS

RELEASES

26.D26.C

INDUSTRIES

Hospitality & TravelManufacturingProfessional Services

LANGUAGES

HindiNativeEnglishNative

Credentials

1Z0-1054Pending review

Education

PPG · Business Administration

Delhi University · 2012 · Full-time

AvailabilityAvailable now

Notice periodImmediate

RateAED 4,41,000 / yr