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Pankaj Chauhan

Solution Architect | Oracle Fusion CX | Loyalty · Customer Data Management · Solution Architect · Functional
Kochi, IndiaLeadIST (UTC+5:30)Contract · Part timeCitizen
Open to working in Kochi
Solution Architect with 15 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across public sector clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
15
years in Oracle
—
years in total
3
projects
₹53 LPA
annual
Seniority
Lead · Solution Architect
Availability
In 2 weeks
Notice period
Immediate
Works
From home
Open to
Contract, Part time
Location
Kochi, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectMigrationLed
A defence electronics PSU · via Ledgerkraft Consulting
Migration of Oracle Fusion CX for a defence electronics PSU, covering Loyalty, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyalty
Feb 2022 – Aug 2026 · 55 mo · Kochi · Aerospace & Defence
Solution ArchitectAdvisory
A third-party logistics provider
Advisory of Oracle Fusion CX for a third-party logistics provider, covering Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyalty
Mar 2017 – Jun 2021 · 52 mo · Kochi · Logistics
Solution ArchitectImplementation
A Gulf-based retail bank · via Kestrelline Digital
Implementation of Oracle Fusion CX for a Gulf-based retail bank, covering Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyalty
Apr 2012 – Nov 2016 · 56 mo · Kochi · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Customer Data ManagementLedLoyaltyLed
PILLARS
CX
RELEASES
26.D26.C
INDUSTRIES
HealthcarePublic SectorReal Estate
LANGUAGES
EnglishNativeMalayalamNative

Education

PPG · Supply Chain Management
University of London · 2010 · Full-time
AvailabilityIn 2 weeks
Notice periodImmediate
Rate₹53 LPA