Pallavi Shah

Functional Consultant | Oracle EBS CX | Field Service · TeleSales · TeleService · Functional Consultant · Functional

Mumbai, IndiaConsultantIST (UTC+5:30)Part timeCitizen

Open to working in Remote · Mumbai · will relocate

Functional Consultant with 7 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across healthcare clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.

years in Oracle

—

years in total

projects

₹29 LPA

annual

Seniority: Consultant · Functional Consultant
Availability: In 60 days
Notice period: 60 days
Works: Hybrid
Open to: Part time
Location: Mumbai, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantUpgradeLed

A multi-specialty hospital chain

Upgrade of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2025 – Jun 2026 · 15 mo · Mumbai · Healthcare

Functional ConsultantRollout

A Gulf-based retail bank

Rollout of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2023 – Jul 2024 · 18 mo · Mumbai · Banking & Financial Services

Functional ConsultantAdvisory

A private university group

Advisory of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2021 – Aug 2022 · 15 mo · Mumbai · Higher Education

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Oracle Forms & ReportsODI

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

HealthcareReal Estate

LANGUAGES

HindiBasicMarathiNativeEnglishNativespeak/read

Education

Diploma · Commerce

University of London · 2011 · Part-time

AvailabilityIn 60 days

Notice period60 days

Rate₹29 LPA