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Pallavi Mehta

Delivery Manager | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Delivery Manager · Functional
Kolkata, IndiaLeadIST (UTC+5:30)Part time · PermanentCitizen
Open to working in Kolkata
Delivery Manager with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered multiple full-cycle implementations across non-profit clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.
14
years in Oracle
—
years in total
3
projects
₹56 LPA
annual
Seniority
Lead · Delivery Manager
Availability
In 60 days
Notice period
30 days
Works
Hybrid
Open to
Part time, Permanent
Location
Kolkata, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 7 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerRolloutLed
A broadcast and streaming network
Rollout of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Feb 2023 – Oct 2026 · 45 mo · Kolkata · Media & Entertainment
Delivery ManagerRollout
A national FMCG company
Rollout of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Feb 2019 – Nov 2022 · 46 mo · Kolkata · Retail & CPG
Delivery ManagerRollout
A listed IT services company
Rollout of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Feb 2015 – Dec 2018 · 47 mo · Kolkata · IT & Technology

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
OAFADFdi
MODULES
EBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Non-profitTelecom
LANGUAGES
HindiBasicEnglishNativeBengaliProfessionalspeak/read

Education

Diploma · Accounting
Heriot-Watt University Dubai · 2008 · Full-time
AvailabilityIn 60 days
Notice period30 days
Rate₹56 LPA