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Pallavi Iyer

Programme Director | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Programme Director · Functional
Pune, IndiaLeadIST (UTC+5:30)Contract to hireCitizen
Open to working in Remote · Pune · will relocate
Programme Director with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered multiple full-cycle implementations across media & entertainment clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.
12
years in Oracle
—
years in total
3
projects
₹30 LPA
annual
Seniority
Lead · Programme Director
Availability
In 30 days
Notice period
30 days
Works
Hybrid
Open to
Contract to hire
Location
Pune, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorUpgradeLed
A multi-specialty hospital chain
Upgrade of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, Service Contracts. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Apr 2023 – Nov 2026 · 44 mo · Pune · Healthcare
Programme DirectorRollout
A Gulf-based retail bank
Rollout of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Feb 2019 – Dec 2022 · 47 mo · Pune · Banking & Financial Services
Programme DirectorAdvisory
A private university group
Advisory of Oracle EBS CX for a private university group, covering Field Service, TeleSales, Service Contracts. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Jun 2015 – Jun 2018 · 37 mo · Pune · Higher Education

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Workflow BuilderOracle Forms & Reports
MODULES
EBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Media & EntertainmentPharma & Life Sciences
LANGUAGES
MarathiBasicEnglishNative

Education

Diploma · Finance
Jawaharlal Nehru Technological University · 2007 · Full-time
AvailabilityIn 30 days
Notice period30 days
Rate₹30 LPA