Pallavi Gandhi

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional

Mumbai, IndiaLeadIST (UTC+5:30)ContractCitizen

Open to working in Remote · Mumbai · will relocate

Solution Architect with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.

years in Oracle

—

years in total

projects

₹57 LPA

annual

Seniority: Lead · Solution Architect
Availability: In 2 weeks
Notice period: 15 days
Works: Hybrid
Open to: Contract
Location: Mumbai, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 5 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectUpgradeLed

A Gulf-based retail bank

Upgrade of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2023 – Jul 2026 · 40 mo · Mumbai · Banking & Financial Services

Solution ArchitectRollout

An agri-commodities exporter

Rollout of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2019 – Oct 2022 · 45 mo · Mumbai · Agriculture & Food

Solution ArchitectAdvisory

A two-wheeler manufacturer

Advisory of Oracle EBS CX for a two-wheeler manufacturer, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2015 – Jun 2018 · 37 mo · Mumbai · Automotive

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

OAFADFdi

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Banking & Financial ServicesIT & Technology

LANGUAGES

HindiBasicMarathiNativeEnglishNativespeak/read

Education

Diploma · Human Resources

Gujarat University · 2010 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

Rate₹57 LPA