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Pallavi Desai

Programme Director | Oracle EBS CX | Field Service · TeleSales · TeleService · Programme Director · Functional
Noida, IndiaLeadIST (UTC+5:30)Advisory · Contract · Part timeCitizen
Open to working in Noida
Programme Director with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across non-profit clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
12
years in Oracle
—
years in total
3
projects
₹45 LPA
annual
Seniority
Lead · Programme Director
Availability
Not looking
Notice period
Immediate
Works
Hybrid
Open to
Advisory, Contract, Part time
Location
Noida, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorAdvisoryLed
A private university group
Advisory of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2023 – Nov 2026 · 42 mo · Noida · Higher Education
Programme DirectorRollout
A two-wheeler manufacturer
Rollout of Oracle EBS CX for a two-wheeler manufacturer, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2019 – Nov 2022 · 46 mo · Noida · Automotive
Programme DirectorUpgrade
A commercial real-estate developer
Upgrade of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2015 – Nov 2018 · 44 mo · Noida · Real Estate

Oracle expertise

PRODUCT FAMILIES
E-Business SuiteFusion Cloud
TECHNICAL STACK
Oracle Forms & ReportsODI
MODULES
Cost ManagementLedEBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CXSCM
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Non-profitTelecom
LANGUAGES
HindiBasicEnglishNative

Education

Diploma · Finance
Symbiosis International University · 2006 · Part-time
AvailabilityNot looking
Notice periodImmediate
Rate₹45 LPA