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Pallavi Banerjee

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
Noida, IndiaLeadIST (UTC+5:30)Advisory · Contract · Contract to hireCitizen
Open to working in Noida
Solution Architect with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across retail & cpg clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
14
years in Oracle
—
years in total
3
projects
₹41 LPA
annual
Seniority
Lead · Solution Architect
Availability
In 30 days
Notice period
Serving notice
Works
Hybrid
Open to
Advisory, Contract, Contract to hire
Location
Noida, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed
A Big-Four advisory practice
Advisory of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2023 – Dec 2026 · 43 mo · Noida · Professional Services
Solution ArchitectRollout
An Indian steel and alloys group
Rollout of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2019 – Nov 2022 · 46 mo · Noida · Manufacturing
Solution ArchitectUpgrade
An agri-commodities exporter
Upgrade of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2015 – Oct 2018 · 43 mo · Noida · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SQL / PL-SQLSOA Suite
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
LogisticsRetail & CPG
LANGUAGES
HindiProfessionalEnglishNative

Credentials

1Z0-1054Pending review

Education

Bachelors · Commerce
IIM Bangalore · 2011 · Full-time
AvailabilityIn 30 days
Notice periodServing notice
Rate₹41 LPA