Omar Tiwari

Delivery Manager | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Delivery Manager · Techno-functional

Toronto, CanadaLeadEST (UTC-5)Contract to hire · Part time · PermanentPermanent resident

Open to working in Toronto

Delivery Manager with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered multiple full-cycle implementations across public sector clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.

years in Oracle

—

years in total

projects

CAD 2,16,000 / yr

annual

Seniority: Lead · Delivery Manager
Availability: In 60 days
Notice period: Serving notice
Works: Onsite
Open to: Contract to hire, Part time, Permanent
Location: Toronto, Canada · EST (UTC-5)
Work authorisation: Permanent resident

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerSupport / AMSLed

A national FMCG company · via Ledgerkraft Consulting

Support / AMS of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, Service Contracts. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

Jun 2022 – Oct 2026 · 53 mo · Toronto · Retail & CPG

Delivery ManagerRollout

A Gulf-based retail bank

Rollout of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, Service Contracts. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

May 2017 – Aug 2021 · 52 mo · Toronto · Banking & Financial Services

Delivery ManagerImplementation

A commercial real-estate developer · via Brightmoor Advisory

Implementation of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, Service Contracts. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

Apr 2012 – Jun 2016 · 51 mo · Toronto · Real Estate

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Workflow BuilderOracle Forms & ReportsODI

MODULES

EBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

HealthcarePublic Sector

LANGUAGES

EnglishNativePunjabiNative

Credentials

1Z0-1054Reference verified

Education

PG · Commerce

NMIMS · 2010 · Full-time

AvailabilityIn 60 days

Notice periodServing notice

RateCAD 2,16,000 / yr