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Omar Pillai

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Techno-functional
Jaipur, IndiaLeadIST (UTC+5:30)AdvisoryCitizen
Open to working in Remote · Jaipur · will relocate
Solution Architect with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across hospitality & travel clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.
12
years in Oracle
—
years in total
3
projects
₹46 LPA
annual
Seniority
Lead · Solution Architect
Availability
Not looking
Notice period
30 days
Works
Onsite
Open to
Advisory
Location
Jaipur, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectImplementationLed
A Big-Four advisory practice · via Ledgerkraft Consulting
Implementation of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2023 – Nov 2026 · 44 mo · Jaipur · Professional Services
Solution ArchitectRollout
An international development NGO
Rollout of Oracle EBS CX for an international development NGO, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2019 – Nov 2022 · 43 mo · Jaipur · Non-profit
Solution ArchitectSupport / AMS
A government transport undertaking · via Ledgerkraft Consulting
Support / AMS of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2015 – Nov 2018 · 42 mo · Jaipur · Public Sector

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
BI PublisherOAFADFdi
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Hospitality & TravelRetail & CPG
LANGUAGES
HindiConversationalEnglishNative

Education

Doctorate · Information Technology
ICAI (Chartered Accountancy) · 2015 · Full-time
AvailabilityNot looking
Notice period30 days
Rate₹46 LPA