Omar Patel

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Techno-functional

Dallas, United StatesLeadCST (UTC-6)AdvisoryWork permit held

Open to working in Dallas · Remote · will relocate

Solution Architect with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across public sector clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.

years in Oracle

—

years in total

projects

USD 2,12,000 / yr

annual

Seniority: Lead · Solution Architect
Availability: Not looking
Notice period: 90 days
Works: Onsite
Open to: Advisory
Location: Dallas, United States · CST (UTC-6)
Work authorisation: Work permit held

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectImplementationLed

An agri-commodities exporter · via Ledgerkraft Consulting

Implementation of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2023 – Nov 2026 · 44 mo · Dallas · Agriculture & Food

Solution ArchitectRollout

A listed IT services company

Rollout of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2019 – Aug 2022 · 40 mo · Dallas · IT & Technology

Solution ArchitectSupport / AMS

A top-10 Indian pharma company · via Ledgerkraft Consulting

Support / AMS of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2015 – Dec 2018 · 43 mo · Dallas · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

OAFADFdiSQL / PL-SQL

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

HealthcarePublic Sector

LANGUAGES

EnglishNativeTeluguNative

Education

PG · Information Technology

IIT Bombay · 2011 · Full-time

AvailabilityNot looking

Notice period90 days

RateUSD 2,12,000 / yr