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Omar Mukherjee

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Riyadh, Saudi ArabiaSeniorAST (UTC+3)Contract to hire · Part time · PermanentWork permit held
Open to working in Riyadh · London
Techno-Functional Lead with 9 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across it & technology clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
9
years in Oracle
—
years in total
3
projects
USD 1,69,000 / yr
annual
Seniority
Senior · Techno-Functional Lead
Availability
In 60 days
Notice period
Serving notice
Works
Onsite
Open to
Contract to hire, Part time, Permanent
Location
Riyadh, Saudi Arabia · AST (UTC+3)
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A 400-store retail chain · via Aurenza Global Services
Support / AMS of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2024 – Dec 2026 · 31 mo · Riyadh · Retail & CPG
Techno-Functional LeadRollout
A defence electronics PSU
Rollout of Oracle EBS CX for a defence electronics PSU, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2021 – Dec 2023 · 32 mo · Riyadh · Aerospace & Defence
Techno-Functional LeadImplementation
A third-party logistics provider · via Brightmoor Advisory
Implementation of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2018 – Dec 2020 · 33 mo · Riyadh · Logistics

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SQL / PL-SQLSOA SuiteWorkflow Builder
MODULES
EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Agriculture & FoodIT & Technology
LANGUAGES
EnglishNativeArabicNative

Education

Doctorate · Computer Applications
Mumbai University (Distance) · 2020 · Full-time
AvailabilityIn 60 days
Notice periodServing notice
RateUSD 1,69,000 / yr