Omar Mishra

Support Analyst (AMS) | Oracle NetSuite CX | CRM · SuiteCommerce · Support Analyst (AMS) · Techno-functional

Mexico City, MexicoAssociateCST (UTC-6)AdvisoryCitizen

Open to working in Mexico City · Remote · will relocate

Support Analyst (AMS) with 2 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered support and enhancement work across pharma & life sciences clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Associate · Support Analyst (AMS)
Availability: Not looking
Notice period: 30 days
Works: From home
Open to: Advisory
Location: Mexico City, Mexico · CST (UTC-6)
Work authorisation: Citizen

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

An international development NGO · via Tessaline Systems

Implementation of Oracle NetSuite CX for an international development NGO, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Jan 2026 – Jul 2026 · 7 mo · Mexico City · Non-profit

Support Analyst (AMS)Migration

An Indian steel and alloys group · via Northwyn Analytics

Migration of Oracle NetSuite CX for an Indian steel and alloys group, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

May 2025 – Jul 2025 · 3 mo · Mexico City · Manufacturing

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

SuiteScriptPower BI

MODULES

NetSuite CRMSupportedSuiteCommerceConfigured

PILLARS

INDUSTRIES

Higher EducationPharma & Life Sciences

LANGUAGES

EnglishProfessionalSpanishNative

Education

Doctorate · Computer Applications

University of Pune · 2026 · Full-time

AvailabilityNot looking

Notice period30 days

RateOn request