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OJ

Omar Jain

Techno-Functional Lead | Oracle NetSuite CX | CRM · SuiteCommerce · Techno-Functional Lead · Techno-functional
Toronto, CanadaLeadEST (UTC-5)Contract · Part time · PermanentPermanent resident
Open to working in Toronto
Techno-Functional Lead with 17 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across telecom clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
17
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Techno-Functional Lead
Availability
In 2 weeks
Notice period
Serving notice
Works
From home
Open to
Contract, Part time, Permanent
Location
Toronto, Canada · EST (UTC-5)
Work authorisation
Permanent resident
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A defence electronics PSU · via Quillfield Partners
Support / AMS of Oracle NetSuite CX for a defence electronics PSU, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Mar 2022 – Jul 2026 · 53 mo · Toronto · Aerospace & Defence
Techno-Functional LeadMigration
A broadcast and streaming network · via Quillfield Partners
Migration of Oracle NetSuite CX for a broadcast and streaming network, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
May 2017 – Jun 2021 · 50 mo · Toronto · Media & Entertainment
Techno-Functional LeadImplementation
A hotel and resorts group · via Quillfield Partners
Implementation of Oracle NetSuite CX for a hotel and resorts group, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Jan 2012 – Dec 2016 · 60 mo · Toronto · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES
NetSuite
TECHNICAL STACK
Power BIREST APIs
MODULES
NetSuite CRMLedSuiteCommerceLed
PILLARS
CX
INDUSTRIES
AutomotiveTelecom
LANGUAGES
EnglishProfessionalPunjabiNative

Education

Doctorate · Computer Applications
Heriot-Watt University Dubai · 2013 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
RateOn request