Omar Iyer

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · TeleService · Support Analyst (AMS) · Techno-functional

Melbourne, AustraliaAssociateAEST (UTC+10)Advisory · ContractWork permit held

Open to working in Melbourne

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across construction & engineering clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.

years in Oracle

—

years in total

projects

AUD 1,19,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: Not looking
Notice period: 90 days
Works: Onsite
Open to: Advisory, Contract
Location: Melbourne, Australia · AEST (UTC+10)
Work authorisation: Work permit held

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

A Gulf-based retail bank · via Sarvat ERP Solutions

Migration of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2026 – Aug 2026 · 7 mo · Melbourne · Banking & Financial Services

Support Analyst (AMS)Rollout

A two-wheeler manufacturer

Rollout of Oracle EBS CX for a two-wheeler manufacturer, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2025 – Dec 2025 · 8 mo · Melbourne · Automotive

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Oracle Forms & ReportsODIBI Publisher

MODULES

EBS TeleServiceSupportedEBS Field ServiceSupportedEBS TeleSalesConfiguredEBS Service ContractsConfigured

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Construction & EngineeringNon-profit

LANGUAGES

TamilNativeEnglishNative

Education

PG · Computer Applications

NIT Trichy · 2025 · Full-time

AvailabilityNot looking

Notice period90 days

RateAUD 1,19,000 / yr