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Omar Fernandes

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Kochi, IndiaConsultantIST (UTC+5:30)Part time · PermanentCitizen
Open to working in Kochi
Techno-Functional Lead with 4 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across telecom clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.
4
years in Oracle
—
years in total
2
projects
₹14 LPA
annual
Seniority
Consultant · Techno-Functional Lead
Availability
In 60 days
Notice period
30 days
Works
Onsite
Open to
Part time, Permanent
Location
Kochi, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigration
A government transport undertaking · via Kestrelline Digital
Migration of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2025 – Jun 2026 · 17 mo · Kochi · Public Sector
Techno-Functional LeadRollout
A state power-distribution utility
Rollout of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2023 – Jul 2024 · 15 mo · Kochi · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
ODIBI PublisherOAF
MODULES
EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
AutomotiveTelecom
LANGUAGES
EnglishNativeMalayalamNative
ALSO WORKED ON
Tally

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications
Jawaharlal Nehru Technological University · 2023 · Full-time
AvailabilityIn 60 days
Notice period30 days
Rate₹14 LPA