Omar D'Souza

Support Analyst (AMS) | Oracle Fusion CX | B2C Service · Customer Data Management · Support Analyst (AMS) · Techno-functional

Kochi, IndiaAssociateIST (UTC+5:30)Contract to hire · PermanentCitizen

Open to working in Kochi · Bengaluru

Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Customer Data Management. Delivered support and enhancement work across it & technology clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

₹4,40,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Contract to hire, Permanent
Location: Kochi, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 6 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

An international development NGO · via Orvane Consulting

Migration of Oracle Fusion CX for an international development NGO, covering B2C Service, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementB2C Service

May 2026 – Jun 2026 · 2 mo · Kochi · Non-profit

Support Analyst (AMS)Migration

An Indian steel and alloys group · via Orvane Consulting

Migration of Oracle Fusion CX for an Indian steel and alloys group, covering B2C Service, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementB2C Service

May 2025 – Jul 2025 · 3 mo · Kochi · Manufacturing

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

Redwood UXOICVisual Builder StudioExcel

MODULES

Customer Data ManagementConfiguredB2C ServiceSupported

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Agriculture & FoodIT & Technology

LANGUAGES

EnglishProfessionalMalayalamNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications

Bangalore University · 2026 · Full-time

AvailabilityAvailable now

Notice periodImmediate

Rate₹4,40,000 / yr