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Nisha Shah

Programme Director | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Programme Director · Functional
Mexico City, MexicoLeadCST (UTC-6)Part timeCitizen
Open to working in Mexico City · Remote · will relocate
Programme Director with 13 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across hospitality & travel clients — lead-to-order process design and integrations with ERP and marketing tools. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.
13
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Programme Director
Availability
In 60 days
Notice period
60 days
Works
Hybrid
Open to
Part time
Location
Mexico City, Mexico · CST (UTC-6)
Work authorisation
Citizen
Profile updated 5 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorImplementationLed
A hotel and resorts group · via Valecrest Technologies
Implementation of Oracle Fusion CX for a hotel and resorts group, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2023 – Nov 2026 · 47 mo · Mexico City · Hospitality & Travel
Programme DirectorImplementation
An Indian steel and alloys group · via Quillfield Partners
Implementation of Oracle Fusion CX for an Indian steel and alloys group, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2019 – Dec 2022 · 48 mo · Mexico City · Manufacturing
Programme DirectorImplementation
A government transport undertaking · via Northwyn Analytics
Implementation of Oracle Fusion CX for a government transport undertaking, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
Jan 2015 – Jun 2018 · 42 mo · Mexico City · Public Sector

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Redwood UX
MODULES
Customer Data ManagementLedLoyaltyLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D
INDUSTRIES
Hospitality & Travel
LANGUAGES
EnglishProfessionalSpanishNative

Credentials

1Z0-1054Pending review

Education

UG · Finance
NMIMS · 2012 · Full-time
AvailabilityIn 60 days
Notice period60 days
RateOn request