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Nisha Saxena

Programme Director | Oracle Fusion CX | B2C Service · Loyalty · E-Business Tax · Programme Director · Functional
Gurugram, IndiaLeadIST (UTC+5:30)Part timeCitizen
Open to working in Remote · Gurugram · will relocate
Programme Director with 24 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, E-Business Tax. Delivered multiple full-cycle implementations across public sector clients — lead-to-order process design and integrations with ERP and marketing tools. Comfortable owning functional design documents, configuration workbooks and key-user training. Strong on Saudi Arabia / UAE (GCC) and India localization: statutory, tax and compliance setups. Open to freelance assignments alongside full-time roles.
24
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Programme Director
Availability
In 60 days
Notice period
60 days
Works
Hybrid
Open to
Part time
Location
Gurugram, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorImplementationLed
A 400-store retail chain · via Valecrest Technologies
Implementation of Oracle Fusion CX for a 400-store retail chain, covering B2C Service, Loyalty, E-Business Tax. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
LoyaltyEBS E-Business TaxB2C Service
Jan 2019 – Nov 2026 · 95 mo · Gurugram · Retail & CPG
Programme DirectorImplementation
A hotel and resorts group · via Quillfield Partners
Implementation of Oracle Fusion CX for a hotel and resorts group, covering B2C Service, Loyalty, E-Business Tax. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
LoyaltyEBS E-Business TaxB2C Service
Jan 2011 – Sep 2018 · 93 mo · Gurugram · Hospitality & Travel
Programme DirectorImplementation
A top-10 Indian pharma company · via Northwyn Analytics
Implementation of Oracle Fusion CX for a top-10 Indian pharma company, covering B2C Service, Loyalty, E-Business Tax. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
LoyaltyEBS E-Business TaxB2C Service
Jan 2003 – Jul 2010 · 91 mo · Gurugram · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES
Fusion CloudE-Business Suite
LOCALIZATIONS
Saudi Arabia / UAE (GCC)India
TECHNICAL STACK
Visual Builder Studio
MODULES
Customer Data ManagementLedLoyaltyLedEBS E-Business TaxLedB2C ServiceLed
PILLARS
CXERP
RELEASES
26.D
INDUSTRIES
Public Sector
LANGUAGES
HindiConversationalEnglishProfessional

Credentials

1Z0-1054Reference verified

Education

Bachelors · Finance
SRM Institute of Science and Technology · 2001 · Full-time
AvailabilityIn 60 days
Notice period60 days
RateOn request