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Nilesh Wilson

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
Milan, ItalyLeadCET (UTC+1)PermanentWork permit held
Open to working in Milan · Remote · will relocate
Solution Architect with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
14
years in Oracle
—
years in total
3
projects
EUR 1,25,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
Available now
Notice period
15 days
Works
Hybrid
Open to
Permanent
Location
Milan, Italy · CET (UTC+1)
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectUpgradeLed
A private university group
Upgrade of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2023 – Jul 2026 · 40 mo · Milan · Higher Education
Solution ArchitectRollout
A commercial real-estate developer
Rollout of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2019 – Aug 2022 · 43 mo · Milan · Real Estate
Solution ArchitectAdvisory
A pan-India telecom operator
Advisory of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2015 – Sep 2018 · 40 mo · Milan · Telecom

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SQL / PL-SQLSOA Suite
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Banking & Financial ServicesIT & Technology
LANGUAGES
ItalianBasicEnglishNative

Education

Diploma · Human Resources
Bangalore University · 2007 · Full-time
AvailabilityAvailable now
Notice period15 days
RateEUR 1,25,000 / yr