Nilesh Thakur

Functional Consultant | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Functional Consultant · Functional

Milan, ItalyConsultantCET (UTC+1)ContractWork permit held

Open to working in Milan · Remote · will relocate

Functional Consultant with 7 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered implementations and rollouts across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.

years in Oracle

—

years in total

projects

EUR 96,000 / yr

annual

Seniority: Consultant · Functional Consultant
Availability: In 2 weeks
Notice period: 15 days
Works: Hybrid
Open to: Contract
Location: Milan, Italy · CET (UTC+1)
Work authorisation: Work permit held

Profile updated 2 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantUpgradeLed

A commercial real-estate developer

Upgrade of Oracle Fusion CX for a commercial real-estate developer, covering B2C Service, Loyalty, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Apr 2025 – Aug 2026 · 17 mo · Milan · Real Estate

Functional ConsultantRollout

A hotel and resorts group

Rollout of Oracle Fusion CX for a hotel and resorts group, covering B2C Service, Loyalty, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Feb 2023 – Nov 2024 · 22 mo · Milan · Hospitality & Travel

Functional ConsultantAdvisory

A listed IT services company

Advisory of Oracle Fusion CX for a listed IT services company, covering B2C Service, Loyalty, Customer Data Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jun 2021 – Jul 2022 · 14 mo · Milan · IT & Technology

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

REST APIsGroovy

MODULES

Customer Data ManagementLedLoyaltyImplementedKnowledge ManagementImplementedB2C ServiceLed

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Banking & Financial ServicesIT & Technology

LANGUAGES

ItalianBasicEnglishNative

Education

Diploma · Supply Chain Management

Savitribai Phule Pune University · 2015 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

RateEUR 96,000 / yr