Nilesh Shetty

Business Analyst | Oracle EBS CX | Field Service · TeleSales · TeleService · Business Analyst · Functional

Vadodara, IndiaAssociateIST (UTC+5:30)Part timeCitizen

Open to working in Remote · Vadodara · London · will relocate

Business Analyst with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across energy & utilities clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.

years in Oracle

—

years in total

projects

₹6 LPA

annual

Seniority: Associate · Business Analyst
Availability: In 60 days
Notice period: 60 days
Works: Hybrid
Open to: Part time
Location: Vadodara, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystUpgrade

A Big-Four advisory practice

Upgrade of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2026 – Aug 2026 · 5 mo · Vadodara · Professional Services

Business AnalystRollout

A pan-India telecom operator

Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2025 – Aug 2025 · 7 mo · Vadodara · Telecom

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

TECHNICAL STACK

BI PublisherOAF

MODULES

Order ManagementConfiguredEBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesSupportedEBS Service ContractsSupported

PILLARS

CXSCM

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Construction & EngineeringEnergy & Utilities

LANGUAGES

GujaratiProfessionalHindiNativeEnglishNativespeak/read

Credentials

1Z0-1054Pending review

Education

Bachelors · Supply Chain Management

IIM Ahmedabad · 2021 · Part-time

AvailabilityIn 60 days

Notice period60 days

Rate₹6 LPA