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Nilesh Pillai

Solution Architect | Oracle NetSuite CX | CRM · SuiteCommerce · Solution Architect · Functional
Milan, ItalyLeadCET (UTC+1)Contract to hireWork permit held
Open to working in Milan · Remote · will relocate
Solution Architect with 14 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.
14
years in Oracle
—
years in total
3
projects
EUR 1,29,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
In 30 days
Notice period
30 days
Works
Onsite
Open to
Contract to hire
Location
Milan, Italy · CET (UTC+1)
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectUpgradeLed
A Gulf-based retail bank
Upgrade of Oracle NetSuite CX for a Gulf-based retail bank, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Jan 2023 – Jul 2026 · 43 mo · Milan · Banking & Financial Services
Solution ArchitectMigration
A global auto-components manufacturer · via Aurenza Global Services
Migration of Oracle NetSuite CX for a global auto-components manufacturer, covering CRM, SuiteCommerce. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Feb 2019 – Aug 2022 · 43 mo · Milan · Manufacturing
Solution ArchitectAdvisory
An Indian steel and alloys group
Advisory of Oracle NetSuite CX for an Indian steel and alloys group, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerce
Mar 2015 – Sep 2018 · 43 mo · Milan · Manufacturing

Oracle expertise

PRODUCT FAMILIES
NetSuite
TECHNICAL STACK
Excel
MODULES
NetSuite CRMLedSuiteCommerceLed
PILLARS
CX
INDUSTRIES
Banking & Financial ServicesIT & Technology
LANGUAGES
ItalianProfessionalEnglishProfessional

Credentials

1Z0-1054Pending review

Education

Diploma · Human Resources
Heriot-Watt University Dubai · 2004 · Correspondence
AvailabilityIn 30 days
Notice period30 days
RateEUR 1,29,000 / yr