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Nilesh Patil

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
São Paulo, BrazilLeadBRT (UTC-3)Advisory · Contract to hire · PermanentNot eligible
Open to working in São Paulo
Solution Architect with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across higher education clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
14
years in Oracle
—
years in total
3
projects
USD 1,69,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
Available now
Notice period
15 days
Works
Hybrid
Open to
Advisory, Contract to hire, Permanent
Location
São Paulo, Brazil · BRT (UTC-3)
Work authorisation
Not eligible
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed
A top-10 Indian pharma company
Advisory of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2023 – Aug 2026 · 39 mo · São Paulo · Pharma & Life Sciences
Solution ArchitectRollout
A Tier-1 private-sector bank
Rollout of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2019 – Jul 2022 · 42 mo · São Paulo · Banking & Financial Services
Solution ArchitectUpgrade
A hotel and resorts group
Upgrade of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2015 – Jun 2018 · 39 mo · São Paulo · Hospitality & Travel

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
OAFADFdi
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Aerospace & DefenceHigher Education
LANGUAGES
PortugueseProfessionalEnglishNative

Credentials

1Z0-1054Reference verified

Education

Bachelors · Supply Chain Management
NIT Trichy · 2008 · Full-time
AvailabilityAvailable now
Notice period15 days
RateUSD 1,69,000 / yr