Nikhil Thomas

Business Analyst | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Business Analyst · Functional

Kuala Lumpur, MalaysiaAssociateMYT (UTC+8)AdvisoryWork permit held

Open to working in Remote · Kuala Lumpur · will relocate

Business Analyst with 1 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered support and enhancement work across public sector clients — lead-to-order process design and integrations with ERP and marketing tools. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Associate · Business Analyst
Availability: Not looking
Notice period: 90 days
Works: Hybrid
Open to: Advisory
Location: Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation: Work permit held

Profile updated yesterday

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Projects and implementations

Business AnalystImplementation

A government transport undertaking · via Valecrest Technologies

Implementation of Oracle Fusion CX for a government transport undertaking, covering Incentive Compensation, B2C Service, Loyalty. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

LoyaltyIncentive CompensationB2C Service

Jan 2026 – Aug 2026 · 8 mo · Kuala Lumpur · Public Sector

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

Excel

MODULES

Customer Data ManagementSupportedIntelligent AdvisorConfiguredLive ExperienceSupportedLoyaltyConfiguredIncentive CompensationConfiguredB2C ServiceSupported

PILLARS

RELEASES

26.D

INDUSTRIES

Public Sector

LANGUAGES

TamilConversationalEnglishProfessional

Education

Bachelors · Supply Chain Management

University of Pune · 2020 · Full-time

AvailabilityNot looking

Notice period90 days

RateOn request