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Nikhil Mishra

Functional Consultant | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Functional Consultant · Functional
Moscow, RussiaConsultantMSK (UTC+3)Advisory · ContractCitizen
Open to working in Moscow
Functional Consultant with 4 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered implementations and rollouts across logistics clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Comfortable owning functional design documents, configuration workbooks and key-user training. Open to freelance assignments alongside full-time roles.
4
years in Oracle
—
years in total
2
projects
On request
expected pay
Seniority
Consultant · Functional Consultant
Availability
Not looking
Notice period
90 days
Works
Hybrid
Open to
Advisory, Contract
Location
Moscow, Russia · MSK (UTC+3)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantMigration
A 400-store retail chain · via Northwyn Analytics
Migration of Oracle Fusion CX for a 400-store retail chain, covering Loyalty, Customer Data Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
May 2025 – Jul 2026 · 15 mo · Moscow · Retail & CPG
Functional ConsultantImplementation
An international development NGO · via Quillfield Partners
Implementation of Oracle Fusion CX for an international development NGO, covering Loyalty, Customer Data Management, Knowledge Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Jan 2023 – Jun 2024 · 18 mo · Moscow · Non-profit

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Groovy
MODULES
Customer Data ManagementConfiguredLoyaltyImplementedKnowledge ManagementImplemented
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Logistics
LANGUAGES
EnglishProfessionalRussianNative
ALSO WORKED ON
Epicor

Credentials

1Z0-1054Document verified

Education

Bachelors · Human Resources
VIT Vellore · 2019 · Full-time
AvailabilityNot looking
Notice period90 days
RateOn request