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NK

Neha Kumar

Techno-Functional Lead | Oracle Fusion CX | Incentive Compensation · B2C Service · Intelligent Advisor · Techno-Functional Lead · Techno-functional
Chennai, IndiaLeadIST (UTC+5:30)Advisory · ContractCitizen
Open to working in Hyderabad · Chennai
Techno-Functional Lead with 17 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Intelligent Advisor. Delivered multiple full-cycle implementations across manufacturing clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.
17
years in Oracle
—
years in total
3
projects
₹57 LPA
annual
Seniority
Lead · Techno-Functional Lead
Availability
Not looking
Notice period
90 days
Works
Onsite
Open to
Advisory, Contract
Location
Chennai, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigrationLed
A Big-Four advisory practice · via Aurenza Global Services
Migration of Oracle Fusion CX for a Big-Four advisory practice, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Intelligent AdvisorIncentive CompensationB2C Service
Feb 2022 – Aug 2026 · 55 mo · Chennai · Professional Services
Techno-Functional LeadRollout
A pan-India telecom operator
Rollout of Oracle Fusion CX for a pan-India telecom operator, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Intelligent AdvisorIncentive CompensationB2C Service
May 2017 – Nov 2021 · 55 mo · Chennai · Telecom
Techno-Functional LeadMigration
A state power-distribution utility · via Ledgerkraft Consulting
Migration of Oracle Fusion CX for a state power-distribution utility, covering Incentive Compensation, B2C Service, Intelligent Advisor. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Intelligent AdvisorIncentive CompensationB2C Service
Feb 2012 – Jul 2016 · 54 mo · Chennai · Energy & Utilities
Career break · May 2023 – Nov 2024 · Parental leave

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Visual Builder StudioExcelOTBI
MODULES
Customer Data ManagementLedIntelligent AdvisorLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
ManufacturingProfessional Services
LANGUAGES
TamilNativeEnglishNative

Education

PG · Computer Applications
Symbiosis International University · 2009 · Full-time
AvailabilityNot looking
Notice period90 days
Rate₹57 LPA