Neha Krishnan

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Techno-Functional Lead · Techno-functional

Kuala Lumpur, MalaysiaLeadMYT (UTC+8)Contract to hireWork permit held

Open to working in Pune · Remote · Kuala Lumpur · will relocate

Techno-Functional Lead with 19 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered multiple full-cycle implementations across manufacturing clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

USD 2,02,000 / yr

annual

Seniority: Lead · Techno-Functional Lead
Availability: In 30 days
Notice period: 30 days
Works: Onsite
Open to: Contract to hire
Location: Kuala Lumpur, Malaysia · MYT (UTC+8)
Work authorisation: Work permit held

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A 400-store retail chain · via Aurenza Global Services

Implementation of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, Service Contracts. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

Apr 2021 – Jun 2026 · 63 mo · Kuala Lumpur · Retail & CPG

Techno-Functional LeadRollout

A 400-store retail chain

Rollout of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, Service Contracts. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

May 2015 – Sep 2020 · 65 mo · Kuala Lumpur · Retail & CPG

Techno-Functional LeadSupport / AMS

A 400-store retail chain · via Sarvat ERP Solutions

Support / AMS of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, Service Contracts. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS Field ServiceEBS TeleSalesEBS Service Contracts

Jun 2009 – Dec 2014 · 67 mo · Kuala Lumpur · Retail & CPG

Career break · May 2023 – Nov 2024 · Parental leave

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAFADFdi

MODULES

EBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

ManufacturingProfessional Services

LANGUAGES

TamilNativeEnglishNative

Education

PG · Computer Applications

SRM Institute of Science and Technology · 2005 · Executive

AvailabilityIn 30 days

Notice period30 days

RateUSD 2,02,000 / yr