Neha Fernandes

Support Analyst (AMS) | Oracle EBS CX | Field Service · Partner Relationship Management · TeleSales · Support Analyst (AMS) · Techno-functional

London, United KingdomAssociateGMT/BSTPart time · PermanentPermanent resident

Open to working in London

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, Partner Relationship Management, TeleSales. Delivered support and enhancement work across public sector clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

GBP 53,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 60 days
Notice period: 30 days
Works: Onsite
Open to: Part time, Permanent
Location: London, United Kingdom · GMT/BST
Work authorisation: Permanent resident

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

A Big-Four advisory practice · via Ledgerkraft Consulting

Migration of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, Partner Relationship Management, TeleSales. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS Field ServicePartner Relationship ManagementEBS TeleSales

Feb 2026 – Dec 2026 · 11 mo · London · Professional Services

Support Analyst (AMS)Rollout

A pan-India telecom operator

Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, Partner Relationship Management, TeleSales. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS Field ServicePartner Relationship ManagementEBS TeleSales

May 2025 – Aug 2025 · 4 mo · London · Telecom

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

TECHNICAL STACK

Workflow BuilderOracle Forms & ReportsODI

MODULES

EBS Field ServiceConfiguredPartner Relationship ManagementSupportedEBS TeleSalesConfiguredEBS Service ContractsSupported

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

HealthcarePublic Sector

LANGUAGES

HindiNativeEnglishNative

Credentials

1Z0-1054Reference verified

Education

PG · Computer Applications

University of Calcutta · 2025 · Full-time

AvailabilityIn 60 days

Notice period30 days

RateGBP 53,000 / yr