Neha Deshpande

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Gurugram, IndiaSeniorIST (UTC+5:30)Part timeCitizen

Open to working in Remote · Gurugram · will relocate

Techno-Functional Lead with 8 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across telecom clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

₹29 LPA

annual

Seniority: Senior · Techno-Functional Lead
Availability: In 60 days
Notice period: 60 days
Works: Onsite
Open to: Part time
Location: Gurugram, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A hotel and resorts group · via Kestrelline Digital

Implementation of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2025 – Aug 2026 · 17 mo · Gurugram · Hospitality & Travel

Techno-Functional LeadRollout

A multi-specialty hospital chain

Rollout of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2023 – Jul 2024 · 15 mo · Gurugram · Healthcare

Techno-Functional LeadSupport / AMS

A private university group · via Brightmoor Advisory

Support / AMS of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2021 – Jun 2022 · 13 mo · Gurugram · Higher Education

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Oracle Forms & ReportsODIBI Publisher

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

AutomotiveTelecom

LANGUAGES

HindiConversationalEnglishNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications

Osmania University · 2019 · Full-time

AvailabilityIn 60 days

Notice period60 days

Rate₹29 LPA