Neha Das

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Dubai, United Arab EmiratesSeniorGST (UTC+4)Part timeWork permit held

Open to working in Remote · Dubai · will relocate

Techno-Functional Lead with 8 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across aerospace & defence clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

AED 3,68,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: In 60 days
Notice period: 60 days
Works: Onsite
Open to: Part time
Location: Dubai, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A 400-store retail chain · via Kestrelline Digital

Implementation of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2025 – Aug 2026 · 17 mo · Dubai · Retail & CPG

Techno-Functional LeadRollout

A 400-store retail chain

Rollout of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2023 – Nov 2024 · 19 mo · Dubai · Retail & CPG

Techno-Functional LeadSupport / AMS

A 400-store retail chain · via Brightmoor Advisory

Support / AMS of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2021 – Jul 2022 · 14 mo · Dubai · Retail & CPG

Career break · May 2023 – Nov 2024 · Parental leave

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAFADFdi

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Aerospace & DefenceBanking & Financial Services

LANGUAGES

HindiNativeEnglishNative

Credentials

1Z0-1054Pending review

Education

PG · Computer Applications

Visvesvaraya Technological University · 2015 · Full-time

AvailabilityIn 60 days

Notice period60 days

RateAED 3,68,000 / yr