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Neha Chen

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Pune, IndiaConsultantIST (UTC+5:30)Contract · Part time · PermanentCitizen
Open to working in Dubai · Pune
Techno-Functional Lead with 4 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across it & technology clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
4
years in Oracle
—
years in total
2
projects
₹7 LPA
annual
Seniority
Consultant · Techno-Functional Lead
Availability
In 2 weeks
Notice period
Serving notice
Works
Onsite
Open to
Contract, Part time, Permanent
Location
Pune, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMS
A Tier-1 private-sector bank · via Aurenza Global Services
Support / AMS of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2025 – Dec 2026 · 19 mo · Pune · Banking & Financial Services
Techno-Functional LeadRollout
A state power-distribution utility
Rollout of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2023 – Jun 2024 · 14 mo · Pune · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Oracle Forms & ReportsODIBI Publisher
MODULES
EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Agriculture & FoodIT & Technology
LANGUAGES
MarathiConversationalEnglishNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications
University of Calcutta · 2023 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
Rate₹7 LPA