Neha Chauhan

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · TeleService · Support Analyst (AMS) · Techno-functional

Mexico City, MexicoConsultantCST (UTC-6)Contract to hireCitizen

Open to working in Mexico City · Remote · will relocate

Support Analyst (AMS) with 4 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across hospitality & travel clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

USD 1,13,000 / yr

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: In 30 days
Notice period: 30 days
Works: Onsite
Open to: Contract to hire
Location: Mexico City, Mexico · CST (UTC-6)
Work authorisation: Citizen

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A national FMCG company · via Ledgerkraft Consulting

Implementation of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2025 – Nov 2026 · 20 mo · Mexico City · Retail & CPG

Support Analyst (AMS)Rollout

A third-party logistics provider

Rollout of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2023 – Dec 2024 · 20 mo · Mexico City · Logistics

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

ADFdiSQL / PL-SQLSOA Suite

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesConfiguredEBS Service ContractsConfigured

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Hospitality & TravelRetail & CPG

LANGUAGES

EnglishNativeSpanishNative

Credentials

1Z0-1054Pending review

Education

Doctorate · Information Technology

Savitribai Phule Pune University · 2026 · Full-time

AvailabilityIn 30 days

Notice period30 days

RateUSD 1,13,000 / yr