Neha Chaudhary

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Dubai, United Arab EmiratesLeadGST (UTC+4)ContractWork permit held

Open to working in Remote · Dubai · will relocate

Techno-Functional Lead with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

AED 3,70,000 / yr

annual

Seniority: Lead · Techno-Functional Lead
Availability: In 2 weeks
Notice period: 15 days
Works: Onsite
Open to: Contract
Location: Dubai, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated 5 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

An EPC infrastructure company · via Brightmoor Advisory

Implementation of Oracle EBS CX for an EPC infrastructure company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2022 – Sep 2026 · 54 mo · Dubai · Construction & Engineering

Techno-Functional LeadRollout

A Gulf-based retail bank

Rollout of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2017 – Jul 2021 · 51 mo · Dubai · Banking & Financial Services

Techno-Functional LeadSupport / AMS

A third-party logistics provider · via Kestrelline Digital

Support / AMS of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2012 – Dec 2016 · 55 mo · Dubai · Logistics

Career break · May 2023 – Nov 2024 · Parental leave

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SOA SuiteWorkflow BuilderOracle Forms & Reports

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

HindiNativeEnglishNative

Education

PG · Business Administration

Manipal Academy of Higher Education · 2010 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

RateAED 3,70,000 / yr