Neha Chatterjee

Support Analyst (AMS) | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Support Analyst (AMS) · Techno-functional

Gurugram, IndiaConsultantIST (UTC+5:30)AdvisoryCitizen

Open to working in Remote · Gurugram · will relocate

Support Analyst (AMS) with 4 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered implementations and rollouts across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.

years in Oracle

—

years in total

projects

₹10 LPA

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: Not looking
Notice period: 90 days
Works: Onsite
Open to: Advisory
Location: Gurugram, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A global auto-components manufacturer · via Northwyn Analytics

Implementation of Oracle Fusion CX for a global auto-components manufacturer, covering Loyalty, Customer Data Management, Knowledge Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

Jan 2025 – Nov 2026 · 23 mo · Gurugram · Manufacturing

Support Analyst (AMS)Migration

An agri-commodities exporter · via Quillfield Partners

Migration of Oracle Fusion CX for an agri-commodities exporter, covering Loyalty, Customer Data Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

May 2023 – Sep 2024 · 17 mo · Gurugram · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

REST APIsGroovyRedwood UXOIC

MODULES

Customer Data ManagementConfiguredLoyaltyImplementedKnowledge ManagementImplemented

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

HindiConversationalEnglishProfessional

ALSO WORKED ON

Epicor

Credentials

1Z0-1054Document verified

Education

PG · Information Technology

University of Calcutta · 2021 · Full-time

AvailabilityNot looking

Notice period90 days

Rate₹10 LPA