Neha Al-Hashimi

Support Analyst (AMS) | Oracle Fusion CX | Partner Relationship Management · Loyalty · Customer Data Management · Support Analyst (AMS) · Techno-functional

Chennai, IndiaAssociateIST (UTC+5:30)Advisory · Contract to hireCitizen

Open to working in Chennai

Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Partner Relationship Management, Loyalty, Customer Data Management. Delivered support and enhancement work across pharma & life sciences clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

₹5 LPA

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 30 days
Notice period: 15 days
Works: Onsite
Open to: Advisory, Contract to hire
Location: Chennai, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 4 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

A state power-distribution utility · via Sarvat ERP Solutions

Migration of Oracle Fusion CX for a state power-distribution utility, covering Partner Relationship Management, Loyalty, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementPartner Relationship ManagementLoyalty

Feb 2026 – Sep 2026 · 8 mo · Chennai · Energy & Utilities

Support Analyst (AMS)Rollout

A broadcast and streaming network

Rollout of Oracle Fusion CX for a broadcast and streaming network, covering Partner Relationship Management, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementPartner Relationship ManagementLoyalty

May 2025 – Nov 2025 · 7 mo · Chennai · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

Redwood UXOICVisual Builder Studio

MODULES

Customer Data ManagementSupportedPartner Relationship ManagementSupportedLoyaltyConfiguredKnowledge ManagementConfigured

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Higher EducationPharma & Life Sciences

LANGUAGES

TamilConversationalEnglishNative

ALSO WORKED ON

Sage

Credentials

1Z0-1054Pending review

Education

Doctorate · Business Administration

IIM Bangalore · 2026 · Full-time

AvailabilityIn 30 days

Notice period15 days

Rate₹5 LPA