Monika Varghese

Support Analyst (AMS) | Oracle Fusion CX | Partner Relationship Management · B2C Service · Loyalty · Support Analyst (AMS) · Techno-functional

Bhubaneswar, IndiaConsultantIST (UTC+5:30)Advisory · Contract · Part timeCitizen

Open to working in Bhubaneswar

Support Analyst (AMS) with 5 years of hands-on Oracle Fusion CX experience, specialising in Partner Relationship Management, B2C Service, Loyalty. Delivered implementations and rollouts across professional services clients — UAT with field teams and adoption support and service request workflows. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

₹14 LPA

annual

Seniority: Consultant · Support Analyst (AMS)
Availability: Not looking
Notice period: Immediate
Works: From home
Open to: Advisory, Contract, Part time
Location: Bhubaneswar, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Advisory

A 400-store retail chain

Advisory of Oracle Fusion CX for a 400-store retail chain, covering Partner Relationship Management, B2C Service, Loyalty. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

Partner Relationship ManagementLoyaltyB2C Service

Mar 2025 – Nov 2026 · 21 mo · Bhubaneswar · Retail & CPG

Support Analyst (AMS)Implementation

An international development NGO · via Brightmoor Advisory

Implementation of Oracle Fusion CX for an international development NGO, covering Partner Relationship Management, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

Partner Relationship ManagementLoyaltyB2C Service

Apr 2023 – Jun 2024 · 15 mo · Bhubaneswar · Non-profit

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

ExcelOTBI

MODULES

Customer Data ManagementConfiguredPartner Relationship ManagementImplementedLoyaltyImplementedKnowledge ManagementImplementedB2C ServiceConfigured

PILLARS

RELEASES

26.D26.C26.B26.A

INDUSTRIES

Professional Services

LANGUAGES

HindiProfessionalOdiaNativeEnglishProfessionalspeak/read

Credentials

1Z0-1054Not verified

Education

Masters · Information Technology

Osmania University · 2022 · Full-time

AvailabilityNot looking

Notice periodImmediate

Rate₹14 LPA