Monika Das

Support Analyst (AMS) | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Support Analyst (AMS) · Techno-functional

Vadodara, IndiaAssociateIST (UTC+5:30)Part timeCitizen

Open to working in Remote · Vadodara · will relocate

Support Analyst (AMS) with 1 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered support and enhancement work across non-profit clients — integrations with ERP and marketing tools and lead-to-order process design. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 60 days.

years in Oracle

—

years in total

projects

₹4 LPA

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 60 days
Notice period: 60 days
Works: From home
Open to: Part time
Location: Vadodara, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Upgrade

A pan-India telecom operator

Upgrade of Oracle Fusion CX for a pan-India telecom operator, covering B2C Service, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyB2C Service

Jan 2026 – Jun 2026 · 6 mo · Vadodara · Telecom

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

Visual Builder StudioExcel

MODULES

Customer Data ManagementSupportedLoyaltyConfiguredB2C ServiceSupported

PILLARS

RELEASES

26.D

INDUSTRIES

Non-profit

LANGUAGES

GujaratiProfessionalHindiNativeEnglishProfessionalspeak/read

Education

Masters · Computer Applications

IIM Bangalore · 2026 · Full-time

AvailabilityIn 60 days

Notice period60 days

Rate₹4 LPA