Mohit Thakur

Support Analyst (AMS) | Oracle NetSuite CX | CRM · SuiteCommerce · Support Analyst (AMS) · Techno-functional

Pune, IndiaAssociateIST (UTC+5:30)Contract to hire · Part time · PermanentCitizen

Open to working in Pune

Support Analyst (AMS) with 2 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered support and enhancement work across telecom clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Associate · Support Analyst (AMS)
Availability: In 60 days
Notice period: Serving notice
Works: From home
Open to: Contract to hire, Part time, Permanent
Location: Pune, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS

A Gulf-based retail bank

Support / AMS of Oracle NetSuite CX for a Gulf-based retail bank, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Mar 2026 – Jul 2026 · 5 mo · Pune · Banking & Financial Services

Support Analyst (AMS)Migration

A state power-distribution utility

Migration of Oracle NetSuite CX for a state power-distribution utility, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

May 2025 – Dec 2025 · 8 mo · Pune · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

ExcelSuiteScript

MODULES

NetSuite CRMConfiguredSuiteCommerceSupported

PILLARS

INDUSTRIES

AutomotiveTelecom

LANGUAGES

MarathiNativeEnglishProfessional

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications

Bangalore University · 2025 · Part-time

AvailabilityIn 60 days

Notice periodServing notice

RateOn request