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Mohit Pandey

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Pune, IndiaLeadIST (UTC+5:30)Advisory · Contract · Contract to hireCitizen
Open to working in Pune
Techno-Functional Lead with 22 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across construction & engineering clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
22
years in Oracle
—
years in total
3
projects
₹53 LPA
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 30 days
Notice period
Serving notice
Works
Onsite
Open to
Advisory, Contract, Contract to hire
Location
Pune, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
An international development NGO · via Sarvat ERP Solutions
Support / AMS of Oracle EBS CX for an international development NGO, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2020 – Sep 2026 · 76 mo · Pune · Non-profit
Techno-Functional LeadRollout
A hotel and resorts group
Rollout of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2013 – Nov 2019 · 79 mo · Pune · Hospitality & Travel
Techno-Functional LeadImplementation
A government transport undertaking · via Sarvat ERP Solutions
Implementation of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2006 – Jun 2012 · 75 mo · Pune · Public Sector

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
ODIBI PublisherOAF
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Construction & EngineeringNon-profit
LANGUAGES
MarathiNativeEnglishNative

Credentials

1Z0-1054Pending review

Education

PG · Business Administration
IIT Bombay · 2003 · Full-time
AvailabilityIn 30 days
Notice periodServing notice
Rate₹53 LPA